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Questions

FAQ

Do customers need an app? Does it work on iPhone and Android? How are members enrolled? What if a customer loses their phone? Answers to common questions about TapID.

Do customers need to install an app?

No. Members save a digital card to the wallet already on their phone, or open it as a live web card. There's no TapID app for customers to download.

Does it work with both iPhone and Android?

Yes. iPhone customers add the card to Apple Wallet. Android customers open a live web card that always shows their current balance, and can add a Google Wallet card where available.

How are members enrolled?

Staff take the member's phone number at the counter and share their card link. Enrollment takes seconds and doesn't interrupt service.

Can staff find a member without the card?

Yes. Staff can look a member up by phone number to record a visit or redeem a reward, so a forgotten card never blocks the counter.

Can I run a stamp-card program?

Yes. A digital stamp card works just like a paper punch card — one stamp per visit, a reward when the card is full — without the paper.

Can TapID manage gym sessions?

Yes. Session packs let you sell prepaid visits, count each check-in down, handle renewals, and show members exactly how many sessions remain.

Can I customize the member card?

Yes. You set the card's background color, your business name, English and Arabic titles, and your logo and icon, so the card looks like your business.

Can I use TapID at multiple locations?

Yes. Member records are shared across your branches, staff are assigned per location, and owners see reporting across all of them.

What happens if a customer loses their phone?

Their membership is safe. Points and remaining sessions are stored by TapID, not only on the card, so staff simply re-share the card link to the member's new device.

How quickly can a business get started?

Most businesses are set up within a few days. We help you configure your program, branding, and staff, then you start enrolling members at the counter.

Can I see a demonstration?

Yes. Book a demo and we'll walk through the workflow that fits your business, using real product screens, and answer your questions.

How is pricing determined?

Pricing is based on your business size and the capabilities you enable, with pilot pricing for early businesses. We confirm the details with you during your demo.

See how TapID could work for your business

Tell us how your members earn today, and we'll show you the relevant workflow and the setup involved.

Frequently asked questions | TapID